Terms and conditions

Terms and Conditions

“NuValley Trentino Bike Tours” (Part 1 of 2)
The company East West Tours Italia srl organizes bike tours in the Trentino Alto Adige region, in a program called “”NuValley Trentino Bike Tours”” between March through November (based on the administrative authorization provided by the CCIAA and Provincia Autonoma of Trento local authority).

Participation is subject to the acceptance by the client to the following terms and conditions:

Cycling Excursion

1. The cycling tours will be held according to the attached program found in annex A).

2. The company East West Tours Italia srl provides clients with bicycles and helmets that will be delivered in perfect working condition and which must be returned by the client in the same condition at the end of the excursion.

3. Participants will be accompanied during the excursion by Italian or English or German speaking tour escorts.

4. The price for the excursion amounts to the rates describe in the singles pages of each tour. (valid i.d. required). Taxes inclusive. Payment can be made in cash or by credit card at our office on the day of scheduled tour and on website www.nuvalley.it.In the event that bookings do not reach the minimum number of four (4) participants, the service as defined within this agreement will not be provided and any deposit that has been made by the client (if applicable) will be refunded.

5. The excursion will not take place in the case of adverse weather conditions or extraordinary events. In each of these cases, the company East West Tours Italia srl withholds the right to use its own discretion when evaluating the appropriateness of excursions. In the case that the tour does not take place due to bad weather, no fee is applicable to the customer.

6. In the case of the cancellation of an excursion, for reasons other than those provided in the preceding two paragraphs, the customer is entitled to a refund (if applicable) of the amount paid, or, if the client so decides, the client will be entitled to participate in one subsequent excursion scheduled in the following seven days after the cancellation. The replacement excursion will be of equivalent value and duration. Should the client decide to participate in a substitute trip, they will renounce any refund claims that they were initially entitled to.

7. Participants of the excursion affirm that they are entirely responsible for their own actions, and that any claim for damages to the company East West Tours Italia srl are waived. In particular, clients declare that:
they are able to ride a bike safely;
they are of good health;
they know the Italian Highway Rules;

8. Participants must be present at the agreed excursion meeting point 30 minutes before departure. No refund will be provided to the individuals that are not present at the agreed meeting time and place and no refund will be provided to those that lose contact with the group guide or in the case that they do not complete the excursion. A no show will incur full cost.

9. Participants must provide the organization with a valid ID (passport, identity card and visa and health certificates should they be so requested).

10. Participants in the excursion are required to practice common sense, prudence and diligence, particularly in relation to the equipment provided by the company during the excursion, of which the participants agree to use at their own risk. Participants have the right to take out and purchase personal insurance to cover potential damages to their person, third parties or equipment.

11. East West Tours Italia srl waives all claims for damages made against them, and accepts no liability for any damage to the participant, third parties and equipment caused during excursions.

12. The organization does not assume responsibility for loss of baggage, money, valuables or other items during the trip.

13. Participants will be held responsible for any damage to the equipment provided to them by the company East West Tours Italia srl.

14. Participants are liable for all damages that the East West Tours Italia srl may endure due to the failure to comply with the above mentioned obligations.

(East West Tours Italia srl)
(Customer)

Under Articles. 1341 and 1342 of the Civil Code, the client expressly accepts the following points:

4) minimum number of participants;
5) exceptional events;
7) participation requirements;
8) schedule;
10, 11, 12, 13, 14) responsibilities;
(Customer)

PROPOSAL OF AGREEMENT ( Part 2 of 2)
The Company East West Tours Italia srl, based in Trento, Via Vittorio Veneto, 170, in its legal representative pro tempore.

PROVIDES THE FOLLOWING SERVICES
1. The preliminary part to this agreement, and annexes as signed by the parties, form an essential and integral part of this document.

2. The company East West Tours Italia srl organizes guided bike tours in the Trentino Alto Adige region, in a program called “”NuValley Trentino Bike Tours”” between March through November (based on the administrative authorization provided by the CCIAA and Provincia Autonoma of Trento local authority).

3. The reservation request must be made on the provided electronic contract form, fully accepted or signed by the customer.
Acceptance of a reservation shall be considered complete when the client receives confirmation of acceptance of the parts from East West Tours Italia srl. Confirmation may also be provided through electronic means.

4. Services described in pact No. 1 will be provided in date mm / dd / yyyy .

5. The fee for the service offered by the Company East West Tours Italia srl amounts to the rates describe in the singles pages of each tour. This amount may be paid by cash or credit card at our office or online on our website www.nuvalley.it.

6. The customer may recede from this agreement by providing written notice sent by e-mail /fax to info@nuvalley.it within 3 days prior to the date cited in the pact No. 4, in which case no cancellation fee will be applied. In the event that such notice is provided with a notice period of between 3 days and 12 hours before the date specified in pact No. 4, the Company will charge 80% of the total due. In the event that the client recedes from this agreement within 12 hours before the date specified in the pact No. 4,  and/or no notice will have been sent to the Company will charge the entire amount paid and this agreement shall be automatically terminated.

7. In the event that bookings do not reach the minimum number of partecipants (4) participants, the service as defined in pact no. 1 will not be provided and any deposit that has been made by the client will be refunded.

8. The excursion will not take place in the case of adverse weather conditions or extraordinary events. In each of these cases, the company East West Tours Italia srl withholds the right to use its own discretion when evaluating the appropriateness of excursions. In such cases, no fee will be applicable to the customer.

9. In the event that before the departure the organizer communicates in writing his/her unwillingness to provide the services under this contract and proposes an alternative solution, the customer can either exercise the right to be entirely refunded or decide to join an alternative service. The customer may exercise these rights even when the cancellation depends on the failure to achieve the minimum number of participants described in the preceding paragraph.

10. Participants in the excursion are also required to practice common sense, prudence and diligence, with particular reference to the equipment provided by the company during the excursion, of which the participants agree to use at their own risk. Participants have the right to take out and purchase an insurance policy to cover potential damages to their person, third parties or equipment.

11. East West Tours Italia srl waives all claims for damages made against them, and accepts no liability for any damage to the participant, third parties and equipment caused during excursions.

12. The organization does not assume responsibility for loss of baggage, money, valuables or other items during the trip.

13. Participants will be held responsible for any damage to the equipment provided to them by the company East West Tours Italia srl

14. Participants of the excursion affirm that they are entirely responsible for their own actions, and that any claim for damages to the company East West Tours Italia srl are waived. In particular, clients declare that:
they are able to ride a bike safely;
they are of good health;

they know the Italian Highway Rules;

15. The parties agree that any dispute that may arise out of the interpretation or the application of this Agreement must be resolved exclusively by the Court of Trento. Any other court of law is expressly waived.

16. Participants must provide the organization with a valid ID (passport, identity card and visa and health certificates should they be so requested).

17. Participants in the excursion are required to practice common sense, prudence and diligence, particularly with reference to the equipment provided by the company during the excursion.

18. Participants are liable for all damages that the East West Tours Italia srl may endure due to the failure to comply to the above mentioned obligations.

(East West Tours Italia srl)

(Customer)
Under Articles. 1341 and 1342 of the Civil Code, the client expressly accepts the following points:

3. application for reservation;
6) withdrawal;
7) minimum number of participants;
11, 12, 13, 14,17) responsibility;
15) Jurisdiction
(Customer)