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Weather conditions

We run the tour rain or shine. Please bring suitable rain gear in case of inclement weather. If it is forecast for rain on the day of your tour, we strongly recommend turning up for the bike tour as the weather forecast is 99% of the time wrong.

Anyway is it possible that the excursion will not take place in the case of extreme adverse weather conditions or extraordinary events. In each of these cases, the company East West Tours Italia srl withholds the right to use its own discretion when evaluating the appropriateness of excursions. In the case that the tour does not take place due to bad weather, no fee is applicable to the customer.

We ask participants to show up on the day of their tour even in the event of rain. A no show will incur full cost of the tour. If the tour is cancelled due to bad weather, no payment will be taken.

Please Note: If we feel the weather is too severe to run the tour it is at our sole discretion to cancel the tour. Please read terms and conditions.

 

Transfer (Bike Shuttle)

Some Bike Tours are starting from Torbole (Garda Lake) and some other from Rovereto (Vallagarina).

Instead to ride the cyclepath between these two locations (time with bike: 1 hour about),  NuValley offers you a Transfer Service with Bike Shuttle between Torbole and Rovereto (and viceversa). 

It costs € 10,00 incluse VAT (Iva) per person (one way). (for any your request send us an e-mail to booking@nuvalley.it with your name)

 

Minimum number of tour participants

In the event that bookings do not reach the minimum number of four (4) participants, the service as defined within this agreement will not be provided and any deposit that has been made by the client (if applicable) will be refunded.

 

Minimum age of partecipants

Tours booking is only allowed up to a minimum of 12 years of age except for Family and children (5 years).

 

Cover Insurance

We strongly recommend a personal travel insurance for your bike tour. Everyone’s needs are different, but we suggest the following coverages:

Trip cancellation and interruption, Travel delay, Baggage delay, Financial default, Emergency evacuation, Depending on your health insurance coverage, you may also want to look at: Medical insurance, Dental insurance, In order to receive the most comprehensive coverage, please note that many insurance carriers require that you purchase the policy within 7-14 days of your first trip payment.

We also purchase our personal travel insurance through Allianz – Globy for every tour . Its cost is included in the price of the single tour.